pesomax Privacy Policy – How We Handle Your Personal Data

The personal data we hold is used to create and manage your pesomax account, process your deposits and withdrawals in Philippine pesos, verify your identity, and communicate important account updates to you. We use your contact details to send you service-related notifications such as transaction confirmations, security alerts, and responses to your support enquiries — we do not send unsolicited promotional messages without your consent. Technical and usage data helps us monitor platform stability, detect suspicious activity, and continuously improve the mobile and desktop experience for players across the Philippines. Your payment information is used exclusively to facilitate transactions and is never stored in a way that exposes full card or account numbers beyond what is required by our payment partners. We may also use aggregated, anonymised data for internal analytics to understand how Filipino players interact with our sports betting, casino-style, and fish game sections, but this data cannot be used to identify any individual. If you have questions about how your data is being used, the FAQ page is a good starting point for quick answers.

pesomax does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — your data belongs to you and is treated with strict confidentiality. We may share limited information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers, all of whom are bound by confidentiality obligations. In certain circumstances, we may be required by law or by a regulatory authority in the Philippines to disclose specific account information, and we will comply with such lawful requests while taking reasonable steps to notify you where permitted. Any third-party partners we work with are carefully selected and are only given access to the minimum data necessary to perform their specific function. We do not share your data with other gaming platforms, advertisers, or data brokers under any circumstances. If you believe your data has been shared inappropriately, please reach out to our support team using the contact details available on the FAQ page.

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure, including encrypted data transmission and secure server environments. Access to personal data within our organisation is strictly limited to personnel who need it to perform their job functions, and all staff handling member data are subject to confidentiality obligations. Your account data is retained for as long as your account remains active and for a reasonable period thereafter as required by applicable laws and regulations in the Philippines. If you choose to close your account, we will handle your data in accordance with our retention policy and applicable legal requirements, which may require us to keep certain records for a defined period. We regularly review our security practices to ensure they remain effective against evolving threats, and we encourage you to use a strong, unique password and to keep your login credentials private at all times. For guidance on keeping your account secure, visit the FAQ page.

As a member of pesomax, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to ask us to delete your data where there is no lawful reason for us to continue holding it. You may also request that we restrict the processing of your data in certain circumstances, or object to specific uses of your information where permitted under applicable Philippine law. To exercise any of these rights, you can contact our support team through the details provided on the FAQ page, and we will respond to your request within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and in accordance with the data protection principles that apply to our operations in the Philippines. If you are concerned about how your data is being handled, you also have the right to raise a complaint with the relevant data protection authority. We take all such concerns seriously and will work with you to resolve any issues promptly and professionally.